SSL Traders Hotel

This hotel is consistently praised for offering exceptional value, with many guests noting that the quality service and overall experience often exceed expectations for its star rating. Its convenient location and generally clean rooms make it a popular choice. The hotel is ideal for families seeking comfortable and engaging stays, as evidenced by the unique family room setups, and also caters well to business travelers needing a quiet and accessible base for meetings. Sightseers will find it a suitable hub for exploring nearby attractions. To ensure a smooth experience, it is advisable to book rooms in advance, especially during peak seasons, and be aware of the hotel's deposit policy upon check-in.

Facilities & Amenities
The hotel provides a range of facilities designed for guest comfort and convenience. Guests appreciate the availability of free Wi-Fi throughout the property, ensuring connectivity. While the air conditioning generally provides a comfortable chill, some guests experienced issues with it being too hot or noisy, though staff were responsive to these concerns. Rooms are equipped with a TV, a small desk, and a chair, offering functional spaces. The water heater is noted for providing good pressure, and hairdryers are available. The hotel also features dedicated meeting rooms and event halls, making it suitable for various gatherings, and some family rooms include a unique playhouse setup for children.

Cleanliness & Room Comfort
Guests frequently commend the hotel for its clean rooms and overall tidiness, despite some noting an older design or furniture. The mattresses and beds are consistently described as comfortable, ensuring a restful night's sleep. While most rooms are quiet, some guests reported issues with unpleasant odors, including smoke permeating through the ventilation system, or noted dusty surfaces and wall stains. The bathrooms are generally clean with good water pressure and essential toiletries, though isolated comments mentioned a smelly bathroom or a cracked toilet seat. Some rooms lack windows, which can make them feel small or dim, and lighting was occasionally described as insufficient.

Dining & Food Quality
The hotel's dining options receive mixed but generally positive feedback. Many guests found the breakfast tasty and satisfying, though some noted a limited variety of choices, with it often being served à la carte rather than as a buffet. The on-site restaurant, including a pork-free Chinese option, is frequently praised for its delicious and affordable food. However, some guests reported isolated incidents of food quality issues, such as concerns regarding hygiene in the breakfast area or foreign objects found in dishes, which impacted their dining experience. Despite these occasional concerns, the overall sentiment towards the food is positive.

Location & Accessibility
The hotel boasts a strategic location that is both convenient and easily accessible. Situated near the main road and the town center, it offers easy access to various amenities. Guests appreciate the ample free parking available directly in front of the hotel, making arrivals and departures hassle-free, though some noted that parking can be limited during peak times. Its proximity to major tourist spots like Taiping Lake Garden, Zoo Taiping, and the city center, typically within a 5-10 minute drive, makes it an excellent base for exploration. The surrounding area is described as quiet and not congested, with numerous shops and restaurants within walking distance.

Staff & Service
The staff at this hotel consistently receive high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight the quick check-in process and the overall smooth experience from arrival to departure. The front desk team is noted for being responsive to requests and providing excellent customer service. Many reviews specifically mention the welcoming demeanor of the staff, including security guards and those assisting with baggage. While there were isolated comments about some staff members appearing less welcoming, the overwhelming majority of feedback emphasizes the team's commitment to providing a pleasant and supportive stay for all guests.

Additional Information
Guests should be aware of a deposit policy that requires cash payment upon check-in, with credit card refunds potentially taking up to two weeks, a detail not always clear during booking. An early check-in fee may apply if guests wish to access their rooms before the standard time, a policy that some found unexpected. While baby cots are available, one guest reported an instance of a broken and unsafe cot. Some rooms do not include a refrigerator, and irons are not provided in every room, though they can often be requested. Guests also noted that the pillows can be quite soft. Despite being an older property, it is generally well-maintained, and some guests even received thoughtful Christmas gifts.