Star Seasons Hotel

The hotel is a budget-friendly option, highly regarded for its unbeatable central location directly opposite Istana Maziah and within easy walking distance of Pasar Payang and other key attractions. This makes it an ideal choice for sightseers and tourists eager to explore the city on foot, as well as budget travelers seeking value. Many guests appreciate the spacious rooms, which are particularly suitable for families looking for comfortable accommodation. While the hotel is noted for its older charm, some rooms have undergone partial renovation. For those planning a stay, it's important to note the absence of an elevator, which might be a consideration for older guests or those with heavy luggage. Additionally, guests should manage expectations regarding the hotel's age and focus on its prime location as the main draw.

Facilities & Amenities
Guests frequently highlight the hotel's limited amenities, with a significant recurring concern being the complete absence of an elevator, making it challenging for older guests or those with heavy luggage to navigate the multiple floors. Many reviews also point out the lack of a water heater in the rooms, leading to cold showers, and some mention issues with the existing shower facilities. Furthermore, guests should be aware that rooms typically do not include a kettle for hot beverages or an iron, requiring guests to seek these services elsewhere within the hotel or manage without. While Wi-Fi is available, several guests reported inconsistent connectivity and poor signal strength, particularly on higher floors. There were also mentions of misleading online photos, as the hotel does not feature a swimming pool despite some images suggesting otherwise. Parking is available, though it can be limited or require payment.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is somewhat mixed. Many guests found their rooms and bathrooms to be generally clean and spacious, appreciating the ample room for prayer and movement. The beds are often described as comfortable, contributing to a restful stay, and the water pressure in the bathrooms is consistently praised as excellent. However, some guests reported issues with a persistent musty odor in their rooms or bathrooms, occasionally linked to damp walls or poor air circulation. There were also isolated comments about dirty spots on bedsheets or dust on floors, suggesting inconsistency. While the air conditioning is generally effective, a few guests noted it was not always sufficiently cool. A significant drawback for many is the considerable noise pollution, with sounds from the street and nearby mosque often disturbing sleep, especially in the early morning.

Location & Accessibility
The hotel's strategic location is overwhelmingly its strongest asset, consistently praised by guests as being in the heart of the city and offering unparalleled accessibility to numerous attractions. It is situated directly opposite Istana Maziah and just a short walking distance from Pasar Payang, a popular market for local goods and souvenirs. Guests also appreciate its close proximity to the Shah Bandar Jetty, the State Mosque, and various local eateries, making it incredibly convenient for exploring the area on foot. While parking is available, guests note it can be limited or require payment, though many find it manageable, especially during off-peak hours. The hotel's central position ensures that guests are never far from the city's main points of interest, enhancing their overall experience.

Staff & Service
The hotel staff consistently receives positive remarks for their friendliness and helpful demeanor. Guests frequently highlight the warm welcome and approachable nature of the team, which contributes positively to the overall guest experience. While the general service is often described as satisfactory, a few guests noted that some staff members, particularly cleaners, appeared to be part-timers, which occasionally impacted the perceived professionalism or welcoming gesture. However, instances of staff going above and beyond, such as offering room upgrades when issues arose with a booked room, were also reported, demonstrating a commendable willingness to accommodate guests' needs. Overall, the staff's amiable attitude is a recurring theme, making guests feel valued and supported throughout their stay.

Additional Information
Guests should be aware that the hotel's online photos can be misleading, particularly concerning the presence of a swimming pool, which the property does not have, leading to disappointment for some who booked based on these images. It is also noted that renovations are only partial, not hotel-wide, so not all rooms reflect updated appearances. Due to the lack of an elevator and certain in-room amenities like a water heater, some guests explicitly state the hotel is not suitable for families with young children or older individuals who may have mobility challenges. On a positive note, the hotel provides dedicated prayer space within rooms, complete with a marked Qibla direction, which is a thoughtful amenity appreciated by many. Additionally, guests can often find convenient online parking ticket options for nearby areas, simplifying their stay.