Uptown Eco Hotel

The hotel is celebrated for its unique wooden interior design and spacious rooms, offering guests a memorable and aesthetically pleasing stay that often exceeds expectations. Its signature feature is its central location, placing visitors within easy walking distance of major attractions and local markets. This makes it an ideal choice for families, especially larger groups or those with babies, seeking comfortable and expansive accommodations that can fit many people. It also caters exceptionally well to sightseers and short-stay travelers who prioritize convenience and accessibility to the city's cultural highlights and shopping areas. Guests consistently praise the hotel's overall cleanliness and the exceptional value for money it provides. To ensure a smooth experience, guests should be aware that the check-in process is managed via WhatsApp and that parking is often chargeable.

Facilities & Amenities
Guests frequently comment on the hotel's operational aspects and available amenities. The hotel operates without a traditional reception desk, relying instead on WhatsApp for all communication and key collection, a system that most guests found to be smooth and efficient. Parking is a recurring topic, often described as challenging to find, particularly during peak hours, and is generally chargeable during the day, though some found it easier on Fridays. While Wi-Fi is available, a few guests reported it being slow or difficult to connect. Some reviews mentioned the lift being under maintenance or not functioning, which could be an inconvenience for guests on higher floors. The rooms often feature bean bags as seating, which some guests found uncomfortable or unsuitable for older individuals, suggesting a need for more traditional seating options.

Cleanliness & Room Comfort
Guests consistently praise the spaciousness and cleanliness of the rooms, often highlighting the unique wooden interior design which creates an aesthetic and comfortable atmosphere. Many found the beds comfortable, ensuring a restful night's sleep, though a notable number of reviews mentioned some mattresses being hard. Rooms are well-equipped with practical amenities such as a pantry, microwave, refrigerator, and iron, making them suitable for longer stays and family needs. The bathrooms are described as clean with good shower pressure, and some even feature bidets. However, some guests experienced noise from adjacent rooms, particularly through the wooden walls, and a few noted that the curtains were thin or transparent, affecting privacy and light control. The TV often had limited or no channels, and some guests wished for a sofa in the living area for better relaxation.

Location & Accessibility
The hotel's strategic location is a major highlight, with numerous guests emphasizing its central position and walking distance to key attractions. It is conveniently situated just minutes from Pasar Payang, Chinatown, the bus station, and various eateries, making it an ideal base for exploring local cuisine. Guests appreciate being able to easily access landmarks like Masjid Abidin, Dataran Shahbandar, and nearby malls such as KTCC Mall and Mayang Mall on foot. This exceptional accessibility allows visitors to immerse themselves in the city's cultural sites and shopping areas without the need for transportation. The surrounding area is generally described as peaceful with wide roads, contributing to a pleasant and convenient experience for those navigating the vicinity.

Staff & Service
The hotel receives consistent praise for its friendly and helpful staff, who are noted for their excellent hospitality and attentiveness. Guests frequently highlight the smooth and easy check-in and check-out process, which is primarily managed through WhatsApp communication, demonstrating the staff's efficiency and adaptability. The staff are described as responsive and accommodating, with instances of them assisting with date changes and providing necessary items like toiletries and water upon request, even outside of traditional service hours. Their willingness to offer information about local food spots and attractions further enhances the guest experience, making visitors feel safe and well-cared for during their stay. Overall, the attentive and accommodating nature of the staff contributes significantly to a positive impression.

Additional Information
Guests should be aware that the hotel operates without a traditional reception desk, with all communication and key collection handled via WhatsApp, a system that most found efficient and convenient. While the hotel offers spacious rooms suitable for families, some guests noted that the pillows were too high, impacting sleep comfort, and suggested bringing slippers due to the cold tiled flooring in some areas. The parking situation is often mentioned, being chargeable during the day and sometimes difficult to find, though roadside parking is available. Some guests also noted minor maintenance issues like leaking taps or water puddles in the bathroom, suggesting areas for improvement. The hotel's unique antique interior and wooden flooring are frequently praised for their aesthetic appeal, providing a distinctive and charming atmosphere.