Ames Hotel

The hotel offers a luxurious urban escape, renowned for its spacious rooms and a modern and sophisticated ambiance that creates a welcoming atmosphere. Its signature feature is its ability to provide a serene and comfortable retreat away from the city's hustle, making it ideal for families seeking a peaceful stay near local attractions, couples desiring a luxurious and comfortable getaway, and business travelers attending events at nearby convention centers. Guests consistently praise the hotel's overall cleanliness, the exceptional comfort of its beds, and the delicious breakfast offerings. The attentive and friendly staff also contribute significantly to a positive guest experience. To enhance your stay, it is advisable to confirm specific room amenities like hair dryers or prayer mats upon arrival, and be mindful that the hotel's location, while quiet, is a short drive from the bustling city center, making personal transportation beneficial for exploring.

Facilities & Amenities
Guests generally appreciate the range of facilities available, contributing to a comfortable stay. The hotel features a swimming pool, though some guests find it to be on the smaller side, and a well-equipped gym for fitness enthusiasts, although a few pieces of equipment have been noted as non-functional. The Moonbar, a rooftop bar, is a popular highlight, offering great views and a pleasant ambiance for evening relaxation and dining. For convenience, the hotel provides EV chargers and ample parking. While free Wi-Fi is available, some guests have reported occasional weak connections. Other amenities include multiple power outlets in rooms and efficient air conditioning. The hotel also boasts extensive meeting rooms and a ballroom, making it suitable for events, and a mini supermarket for quick needs.

Cleanliness & Room Comfort
The hotel generally receives high praise for its cleanliness and the comfort of its rooms. Guests frequently describe rooms as spacious, clean, tidy, and well-designed, often highlighting the comfortable beds and fluffy pillows that ensure a restful sleep. Many appreciate the modern bathrooms which often include a bathtub, though some note the height of the tub can be challenging for elderly guests. In-room amenities like multiple power plugs and effective air conditioning are also well-received. However, some guests have reported issues such as dimmed lighting due to non-functioning bulbs, occasional presence of tiny ants or dust, and signs of wear like peeling paint or stained carpets. A few isolated incidents of leaking air conditioning and a lack of hand or face towels have also been mentioned.

Dining & Food Quality
Most guests highly commend the dining experience, particularly the breakfast, which is consistently described as delicious with a wide variety of choices, including local and international dishes. Many appreciate the quality of the coffee and the extensive spread available at the buffet. The hotel's Munch restaurant and Moonbar also receive positive feedback for their food quality, offering diverse menus from pizzas and steaks to local delicacies. Some guests, especially during special periods like Ramadan, found the sahur selection to be somewhat limited compared to breakfast. While the food is generally well-received, a few guests have suggested improvements in taste consistency, noting some dishes can be bland or overly spicy. Overall, the culinary offerings are a significant highlight for many visitors.

Location & Accessibility
The hotel's location is frequently mentioned as a key aspect of the guest experience. It is situated in a quiet area within Ayer Keroh, offering a peaceful retreat away from the city's hustle. This makes it particularly convenient for guests visiting nearby attractions such as the Melaka Zoo, MITC, and Botanical Gardens. While it provides easy access to highways, its distance from the city center and Jonker Street (approximately a 30-minute drive) means it is less ideal for those primarily interested in downtown sightseeing. Parking is generally ample and free, with options including private parking and a basement car park, though some guests found the parking layout confusing or noted that outdoor parking lacks shade. The surrounding area can appear secluded and dimly lit at night, which some guests found a bit unsettling.

Staff & Service
The staff and service at the hotel consistently receive high praise from guests. Many describe the staff as exceptionally friendly, polite, helpful, and attentive, contributing significantly to a welcoming atmosphere. Guests appreciate the quick check-in process and the staff's willingness to grant requests and address issues promptly, such as fixing leaking air conditioning or non-functioning amenities. The hospitality extended by various team members, from front desk to restaurant staff, is frequently highlighted. However, some guests have reported isolated instances of slow check-in or check-out during peak times, and a few encountered issues with staff being unsmiling or not assisting with luggage. There were also concerns regarding the hotel's policy on staff entering rooms and occasional delays in delivering requested items like towels.

Additional Information
The hotel offers several notable features that enhance the guest experience beyond standard amenities. It provides EV charging facilities, a convenient addition for electric vehicle owners. Guests should be aware that the gym and swimming pool typically operate with specific hours, often closing by early evening. The hotel is a popular venue for events and annual dinners, with dedicated meeting halls and a ballroom that receive positive feedback for their setup and catering. Some guests have noted a hotel policy that allows staff to enter rooms after a certain number of knocks, which has caused discomfort for a few. Additionally, while the hotel aims for a luxurious feel, some reviews suggest a need for more consistent maintenance to prevent minor issues like deterioration of furniture or peeling bathroom ceilings over time.