Fullon Hotel Kaohsiung

The hotel stands out for its exceptional location, offering direct access to the vibrant Pier 2 Art Center and the scenic Love River, making it an ideal base for sightseers and couples seeking cultural exploration and romantic strolls. Its unique feature, a well-maintained onsen and sauna, provides a relaxing retreat after a day of exploring. Guests frequently highlight the spacious rooms and the generally friendly staff. While the hotel is well-suited for families due to its room size and proximity to attractions, some aspects like parking and the dated feel of certain areas might require consideration. To enhance your stay, it is advisable to confirm the pool's operational status if it's a key amenity for you, and be prepared for the local policy regarding single-use toiletries by bringing your own.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience. A highly praised feature is the on-site onsen and sauna, providing a clean and pleasant environment for relaxation, though some guests noted the cold plunge pool was not sufficiently cold and the steam room was not always operational. A fitness center or gym is available for guests to maintain their routines. The swimming pool is present, but guests frequently mention it is often closed seasonally, due to rain, or requires a swimming cap for use, which can be an unexpected requirement. For longer stays, the availability of washing machines and drying machines is a significant advantage, although some found the number of machines to be limited. Guests also appreciate the convenience of free Wi-Fi and water dispensers located on each floor, offering both hot and cold water. The elevators are generally efficient, though wait times can increase during peak check-in/out periods.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious and appreciate the pleasant city, river, or harbor views from their windows. The beds are often described as large and comfortable, providing a restful sleep, with some noting a good balance of softness and support. However, feedback on cleanliness and room condition is mixed. While many rooms are found to be clean and free of odors, a recurring concern is the bathroom, which some guests describe as old or dated, with frequent mentions of mold or mildew on tiles and fixtures. Issues like water stains on bathroom doors, tilted faucets, and short shower curtains leading to water spills are also noted. Some reviews highlight dirty carpets, dust on furniture, and a general lack of maintenance, including noisy toilets or damp smells. Noise levels from outside traffic or neighboring rooms can be an issue for light sleepers, and some guests experienced problems with the air conditioning not being adjustable or effective.

Dining & Food Quality
The hotel's dining options primarily revolve around breakfast, which receives mixed but generally positive feedback. Most guests find the breakfast to be decent and satisfactory, with some praising the variety and freshness of the ingredients. However, some guests feel that the breakfast does not quite meet the standards of larger, more luxurious hotels, occasionally noting that hot food items can be cold or lukewarm. Specific comments include a desire for more diverse selections and better preparation of items like eggs. Beyond the hotel, guests consistently highlight the excellent food quality and abundance of eateries in the immediate vicinity. The hotel's location is particularly advantageous for those who enjoy exploring local restaurants and night markets, with many popular spots and local delicacies just a short walk away, offering a wide range of choices for lunch and dinner.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets, placing guests within easy walking distance of numerous popular attractions. It is conveniently close to the Pier 2 Art Center, the Love River, the Kaohsiung Music Center, and various night markets and shops, making it an excellent base for exploration. Public transportation is also readily accessible, with the light rail station and bus stops nearby, and the MRT station typically an 8-10 minute walk away, providing good connectivity to other parts of the city and the airport. However, parking is a significant point of contention for many guests. The hotel's own parking facilities are often described as limited, small, or difficult to maneuver in. Many guests are directed to off-site parking lots, which can be inconvenient, sometimes requiring a shuttle service or involving a walk across gravel areas.

Staff & Service
The staff at the hotel generally receive high praise for their friendliness, helpfulness, and attentiveness. Many guests commend the professionalism and willingness of the team to assist with directions, requests, and luggage. The check-in and check-out processes are often described as quick and efficient, contributing to a smooth arrival and departure experience. Housekeeping staff are also noted for their diligence in maintaining room cleanliness. However, there are isolated instances of negative feedback, with a few guests reporting rude reception desk staff or issues with slow check-in during peak times. One review mentioned an unfortunate double payment issue caused by the front desk. While most interactions are positive, some guests noted a language barrier with certain staff members, and a few found the overall staff quality to be inconsistent.

Additional Information
Guests should be aware of several important details for their stay. Due to a new government regulation in Taiwan, the hotel no longer provides single-use toiletries in rooms, so guests are advised to bring their own. While rooms may feature balconies, these are typically locked for safety reasons, preventing guests from stepping outside to enjoy the view. A recurring concern for some visitors is a noticeable smell in common areas like corridors and elevators, and occasionally in rooms, described as sewerage, dampness, or a general unpleasant odor. For convenience, laundry machines are available, though their limited number can lead to waiting times. It is also important to note that the swimming pool has a strict swimming cap requirement, and the check-in time is strictly enforced at 3:00 PM, even if guests arrive earlier.