Hotel Marina

This hotel offers a memorable stay, primarily distinguished by its superb location just a few minutes' walk from the main Mall Road, making it an ideal choice for sightseers and leisure travelers eager to explore the city on foot. Guests frequently highlight the hotel's pleasant ambiance and the spacious, clean rooms that contribute to a comfortable experience. The staff generally receives praise for their professionalism and attentiveness, though some experiences vary. While the food quality, particularly breakfast, garners mixed reviews, many find it to be a delightful aspect of their stay. The hotel is well-suited for families seeking convenient access to attractions and older guests who appreciate comfortable accommodations. To ensure a seamless visit, it is advisable to confirm the hotel's precise location, as some found booking site descriptions misleading, and to clarify what amenities are readily available in the room upon arrival.

Facilities & Amenities
The hotel provides a range of facilities for guest comfort, though some aspects receive mixed feedback. While a spa is available for relaxation, the gym is noted by several guests as having less equipment and being in need of an upgrade to its weights and machines. Some rooms lack a washroom exhaust, which can be an inconvenience. Guests appreciate the presence of a backyard for sitting, offering a pleasant outdoor space. However, those with balconies noted a lack of proper outdoor furniture, though chairs could be provided upon request. Parking is available and generally seen as a positive feature. It is worth noting that basic in-room amenities such as body wash, water, and slippers are not always readily available and often need to be specifically requested from staff.

Cleanliness & Room Comfort
Guests consistently commend the hotel's cleanliness, describing rooms as large, spacious, and well-maintained. The bathrooms are generally praised for being well-kept, though some guests noted the absence of a washroom exhaust. Feedback on bed comfort is mixed; while many found the beds comfortable, some reported that the beds were two single joined together and felt uncomfortable. A recurring concern is the functionality of the heating and air conditioning, with reports of units not working properly or simply blowing air without cooling the rooms effectively. Noise levels are a significant issue for some, particularly from the ground floor bar and roof terrace, which could be heard and felt in rooms, even on higher floors. Additionally, some guests found the toilet paper quality to be poor and the overall hotel style to be old-fashioned, suggesting a need for refreshment.

Dining & Food Quality
Feedback on dining and food quality is quite varied among guests. The breakfast receives a wide range of opinions, with some describing it as superb, amazing, and delicious with lovely variations of foods, while others found it not the best, not as international as expected, or in need of improvement. Many guests noted that breakfast was not included in their room package and was considered too expensive when purchased separately. General food quality in the hotel's restaurant and bar is often praised as excellent quality and good value, with meals described as prepared to perfection and offering a wide variety of delicious options. However, some experienced poor food quality overall. Room service food was mentioned as being overpriced, and delivery of food in the restaurant could be slow and haphazard. The terrace restaurant offers a particularly good view.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, making it a primary draw for guests. It is situated within great walking distance to the main Mall Road, often described as being just a few minutes away or nearer to The Mall, providing superb and excellent access to shopping, dining, and attractions. Guests also appreciate its proximity for walks to The Ridge. The hotel is accessible by car, and taxis can reach the property easily, adding to its convenience. However, some guests reported that the location on booking.com is inaccurate, stating the hotel is actually further south, near the Marina Waterfall, which caused inconvenience for those who booked based on the listed proximity. Parking facilities are available on-site and are considered a positive aspect, contributing to the overall ease of access for guests arriving by vehicle.

Staff & Service
Guest experiences with the staff and service are notably mixed. Many reviews praise the staff as friendly, professional, amazing, incredibly attentive, and providing magnificent hospitality, highlighting their helpfulness and courteous demeanor. The reception staff in particular often receive commendation for their professionalism. However, a significant number of guests reported issues, describing some staff as totally non-professional, exhibiting uncourteous behavior, or having a bad attitude and being unwilling to assist with various requests, such as providing additional blankets or helping with early departures. Service was sometimes perceived as slow, and the delivery of food in the restaurant could be haphazard. Furthermore, some guests noted a language barrier, with staff not speaking English good enough to prevent misunderstandings and mistakes, impacting the overall service experience.

Additional Information
Several unique points emerged from guest feedback that do not fit into other categories. Some guests expressed security concerns, noting the presence of armed military guards and a perceived lack of standard security protocols, such as luggage scanning, temperature checks, and mandatory use of hand sanitizer or masks. The hotel's overall style was described by some as old-fashioned, suggesting a need for a refresh. Guests should be aware that the taxi arrangement involves using an agent, which some found inconvenient. A recurring theme was the hotel's policy on in-room amenities, where basic items like body wash, water, and slippers were not automatically provided and had to be specifically requested. Furthermore, the hotel's cancellation policy was perceived as rigid, with staff reportedly unable to assist guests who needed to depart earlier than planned or provide an invoice upon checkout.