Pacific Regency Beach Resort, Port Dickson

The hotel offers a refreshing escape, distinguished by its expansive swimming pool and direct access to a clean beach, making it a favored destination for those seeking a relaxing getaway. Guests frequently highlight the spacious rooms and comfortable accommodations, which contribute to a pleasant stay. Its convenient location near various eateries and local attractions is also a significant draw. This hotel is particularly well-suited for families due to its large pool and game room, providing ample entertainment for children. Couples can also enjoy a quiet, relaxing atmosphere by the beach, while sightseers will appreciate the easy access to nearby points of interest. To enhance your visit, it is advisable to be prepared for potentially strict check-in times and consider requesting a room away from the ongoing construction for a quieter experience.

Facilities & Amenities
The hotel's large swimming pool is consistently praised as a major highlight, described as huge, long, and clean, offering ample space for both adults and children to enjoy. Many guests appreciate the presence of a game room equipped with snooker and foosball, providing additional entertainment options. While rooms feature spacious balconies, guests often note the absence of chairs or tables, limiting their usability. The hotel provides free Wi-Fi, ensuring guests can stay connected. However, the lifts can experience wet floors due to pool users and may lead to long waits during peak hours. A fitness center is available, though some describe it as small. Ample parking is generally provided, but it can become limited during busy holiday periods.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is mixed. Many reviews highlight the spacious rooms and comfortable beds, often featuring king-sized options, though some note that these are two single beds pushed together. The bathrooms are frequently described as newly renovated and practical, with non-slippery floors, though water pressure can vary. However, a significant number of guests report issues with cleanliness, including dust on surfaces and under furniture, stains on bedsheets, towels, and toilet bowls, and hair found in various areas. Some mention dirty balconies and uncleaned kettles. Noise levels from group travelers or nearby construction have also been noted by some guests, impacting overall tranquility.

Dining & Food Quality
Feedback regarding dining experiences, particularly breakfast, is largely mixed to negative. Many guests describe the breakfast as basic with limited options and often not replenished adequately. Concerns about poor hygiene in the cafe are frequently raised, with mentions of flies and visible fly traps near food, which guests found unappetizing. Some specific dishes, like the sambal, were noted as overcooked. The hotel's dining facilities are limited, with only one cafe mentioned, and some guests reported that it closes early or does not offer room service. It is important to note that as a Muslim-friendly hotel, no alcohol is served on the premises, which is a key consideration for some international travelers.

Location & Accessibility
The hotel boasts an excellent central location, offering direct access to a clean beach, which is a significant draw for many visitors. It is conveniently situated within walking distance to Teluk Kemang beach and a variety of eateries and seafood restaurants, making food options easily accessible. Nearby amenities also include a supermarket and the PD Ornamental Fish Centre. While ample parking is generally available, it can become congested during peak seasons. Guests should be aware that the stairs leading to the beach can be challenging or perceived as unsafe by some, and wet floors in the lifts and lobby are common due to guests returning from the pool. Some rooms may also have views or noise from an adjacent construction site.

Staff & Service
Guest experiences with staff and service are notably mixed. Many reviews commend the friendly staff and their helpfulness, particularly highlighting their attentiveness and willingness to assist. Some guests reported quick check-in processes and positive interactions. However, a considerable number of reviews describe unfriendly receptionists, poor service, and unresponsive staff to phone calls or requests. Issues such as long queues and strict adherence to the 3 PM check-in time, even for slight early arrivals, have led to frustration. Housekeeping service also receives varied feedback; while some rooms are well-maintained, others report a lack of daily cleaning or failure to replenish amenities without explicit requests.

Additional Information
Guests should be aware of several important details for their stay. The hotel operates as a Muslim-friendly establishment, meaning no alcohol is served on the premises. A strict 3 PM check-in policy is enforced, often leading to long queues in the lobby, and a RM50 deposit is required upon arrival. Some guests have noted that extra towels or pillows are charged at RM10 each per night. The hotel's common areas, particularly the lifts and lobby, can experience wet floors due to guests returning from the pool, which may pose a slipping hazard. Furthermore, the pool towel supply can be limited, often running out during peak times. Some reviews also mention the absence of a Kiblah sign or prayer mat in rooms for Muslim guests.