The Guest Hotel & Spa

The hotel is widely appreciated for its spacious rooms and consistently delicious food, making it a memorable choice for many guests. Its comfortable accommodations and excellent dining options are frequently highlighted. The hotel caters well to families due to its large rooms and amenities like a kids' pool, providing a comfortable base for their stay. Business travelers find it suitable for work, with quiet environments and facilities for seminars. Couples can also enjoy a cozy and relaxing getaway, especially with the unique offering of a spa. To ensure a smooth experience, guests driving to the hotel should remember to pay for street parking to avoid fines. Additionally, some guests recommend requesting extra pillows for enhanced comfort and thoroughly checking the room upon arrival for any maintenance issues like clogged sinks or air conditioning problems.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience. The swimming pool is generally well-regarded, with a dedicated kids' pool that families appreciate, though some guests noted it could be cleaner or was small. A functional gym is available for those wishing to maintain their fitness routine, although a few found some equipment unavailable. Guests can also enjoy a relaxing experience at the Thai Odyssey spa, which is frequently praised as a highlight for its calming atmosphere. Rooms are equipped with essential amenities such as ample electric sockets for devices, a TV, and an excellent hot shower. Many rooms feature a spacious balcony, providing a pleasant area to relax, though some reported it needed cleaning. While Wi-Fi is generally available, some guests experienced connectivity issues when moving to lower floors. A self-service laundry service is conveniently located next to the hotel.

Cleanliness & Room Comfort
Most guests commend the hotel for its clean rooms and spacious layouts, often highlighting the comfortable beds that ensure a restful sleep. Many appreciate the provision of a prayer mat in the room, catering to specific needs. The bathrooms are generally described as clean and spacious, offering a good hot shower. However, some guests reported significant issues, including clogged sinks, dirty cups, and a smelly toilet, with complaints about persistent water flow issues and a noisy toilet after flushing. Air conditioning performance received mixed feedback; while some found it adequate, others experienced leaking units, noisy operation, or rooms that remained uncomfortably hot. There were also reports of dusty surfaces, stained bed sheets, and hair on linens, indicating inconsistent housekeeping. Some rooms had a noticeable stuffy smell or dampness, and the carpet was occasionally described as old or even soaked from AC leaks. Guests also wished for more than just two soft pillows.

Dining & Food Quality
The hotel's dining experience is largely a highlight for guests, with the breakfast buffet receiving widespread praise for its deliciousness and variety. Many commend the extensive selection of local dishes, specifically mentioning favorites like Nasi Lemak, lemon chicken, rendang ayam, and even oxtail soup, along with the convenience of an egg station. While most found the breakfast superb with many choices, some guests felt the options were limited or the taste was only average, and a few noted issues with items not being sufficiently refilled or quality concerns like stale croissants. Dinner options, including room service, are also frequently described as delicious, with dishes like nasi goreng and mi goreng being well-received. However, there was a specific complaint about a lamb chop being smelly and undercooked, and a fish dish ordered via room service was deemed unsatisfactory. The hotel's cafe also offers delicious food, though some found the prices to be on the higher side.

Location & Accessibility
The hotel boasts a central location within the city, making it highly convenient for guests to access various amenities and local eateries. It is situated near numerous restaurants, shops, a supermarket, and a coin laundry, allowing for easy access to daily necessities and dining options right outside the hotel. While not directly on the beachfront, the hotel is considered a good base for sightseeing, being close to attractions like 3D Arts and within a 10-15 minute drive to the nearest beach. Some guests noted it is further from areas like Teluk Kemang. The area generally experiences light traffic, though some reported heavy traffic when entering the town center. For those driving, parking is readily available with plenty of open spaces directly in front of the hotel, and many found it easy and spacious. However, it is a public car park, and guests are advised to pay for street parking to avoid fines, as there is no covered parking provided.

Staff & Service
The staff and service at the hotel generally receive high praise from guests, with many highlighting the friendly staff who are consistently described as helpful, attentive, and polite. Guests appreciate the quick check-in and check-out processes, and the staff's willingness to accommodate requests, contributing to a positive overall experience. The service from the restaurant team, particularly the Indian staff, was noted as very polite and humble. However, there were several instances of less satisfactory service. Some guests reported that housekeeping was not thorough, with issues like uncleaned balconies, dirty cups, and kettles. A significant concern raised was the hotel's response to maintenance complaints, with some guests feeling their issues, such as clogged sinks or air conditioning leaks, were not taken seriously or resolved promptly by the front desk. There were also isolated reports of a waiter not being kind and a staff member attempting to enter a room despite a "do not disturb" sign.

Additional Information
This hotel offers fantastic value for money, providing a comfortable and pleasant stay at a reasonable price, making it a highly recommended option for various travelers. It is situated in a quiet area, conducive to both relaxation and focused work. The hotel is also well-suited for seminars, featuring a spacious hall that accommodates such events. Described by some as a charming boutique hotel, it incorporates thoughtful touches like aromatherapy oils in the rooms, enhancing the ambiance. While generally comfortable, some guests noted that the hotel appears to be older, with certain areas showing signs of wear and tear, suggesting a need for maintenance. For those considering a honeymoon room with a jacuzzi, it was observed that the jacuzzi might not be regularly used. A minor point mentioned was a wide door gap at the bottom of rooms, which could allow noise from outside to be heard.